All too often companies respond to business needs by showing for “proven” solutions, repeatable processes to achieve a desired outcome. They call these “best practices,” which for many translates into Don’t tell me why something worked, tell me how they did it. Rote, universal solutions exhibit little respect for the individuality of a problem, and epitomize lazy management. Their adoption often spawns professional organizations which certify legions of consultants selling one-size-fits-all processes. The end result is that good initial ideas become codified and ineffective industry dogma.
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- Book: Personal Kanban