The story you tell yourself

When you have repeated a story to yourself for years, it is easy to slide into these mental grooves and accept them as a fact. In time, you begin to resist certain actions because “that’s not who I am.” There is internal pressure to maintain your self-image and behave in a way that is consistent […]

It’s not about defining moments

It is so easy to overestimate the importance of one defining moment and underestimate the value of making small improvements on a daily basis. Too often, we convince ourselves that massive success requires massive action.

Don’t do it just for the attention

Doing something just for the attention it gets you might land you a reality series — but it won’t win you many long-term fans. Media interest is a side effect of great talk triggers, not a goal.

It’s too good to be true

Customers are suspicious when businesses promote something that seems too good to be true, because they’ve learned that it often is. makes me think of the Telus deal that lowered my bill and gave me more bandwidth. It took my about 5 minutes of questioning to believe that they would call me out of the […]

Trust matters more than truth

We’re in an era where trust matters more than truth, and the truth is that your customers simply don’t trust you as much as they trust each other.

Real influencers

Real influencers rarely need to be paid. In fact, most of them can’t be bought.

School doesn’t set you up for success

Often, individuals are not set up for success either from the universities or the companies that employ them. People need to take education and learning into their own hands and ultimately be responsible for their own career and job success.

Managers must connect with employees

Autonomy and flexibility only work if managers frequently connect with their employees to discuss tasks, set goals, set expectations, and provide feedback. If a remote-working situation isn’t working out, surely the manager should take accountability for the employees failure to deliver.

Culture is not a consumer good

Culture is not a consumer good. In Silicon Valley there are companies that serve free catered lunches created by celebrity chefs or some that offer on-site massages. When companies focus on too many “perks,” it creates a culture of entitlement, which is a dangerous paradigm because it makes it harder for the company to keep […]