The 5 Dysfunctions of a Team

Using a diagram similar to Maslow’s hierarchy of needs, Lencioni, walks us through the ways a team can malfunction and how to start at the bottom and build up to an effective team.

You want your team to grow

As a manager and a leader, you want people to get stuff done. But you want more than that. You want them to learn so that they become more competent, more self-sufficient and more successful. Conveniently, they want that as well.

Make a direct request

The power of “How can I help?” is twofold. First, you’re forcing your colleague to make a direct and clear request. That may be useful to him. He might not be entirely sure why he started this conversation with you. Sure, he knows he wants something, but until you asked the question, he didn’t know […]

The Challenge is Rarely the Problem

When people start talking to you about the challenge at hand, what’s essential to remember is that what they’re laying out for you is rarely the actual problem. And when you start jumping in to fix things, things go off the rails in three ways: you work on the wrong problem; you do the work […]

The first answer is not the only one

…you do want to remember that the first answer someone gives you is almost never the only answer, and it’s rarely the best answer. You may think that’s obvious, but it’s less so than you realize.