We stick to social scripts out of habit. We use the same dull conversation starters over and over again because they are in our comfort zone. But you know what? Nothing spark-worthy ever happens in your comfort zone. If you keep using social scripts, you will be stuck in small talk forever.
Most people don’t listen with the intent to understand; they listen with the intent to reply. They’re either speaking or preparing to speak. This type of quote always makes me think of Fight Club and why the main character goes to support groups. He goes because when you’re dying “people really listen.”