Teams that lack trust are incapable of engaging in unfiltered and passionate debate of ideas. Instead, they resort to veiled discussions and guarded comments.
Without having aired their opinions in the course of passionate and open debate, team members rarely, if ever, buy in and commit to decisions, though they may feign agreement during meetings.
Contrary to the notion that teams waste time and energy arguing, those that avoid conflict actually doom themselves to revisiting issues again and again without resolution.
Unfortunately, conflict is considered taboo in many situations, especially at work. And the higher you go up the management chain, the more you find people spending inordinate amounts of time and energy trying to avoid the kind of passionate debates that are essential to any great team.
Empathy is listening not only with the ears, but with the heart. It involves deeply listening not just to what another is saying with their mouth, but what message is coming from their core. From Play Nice In your Sandbox
You cannot control how others treat you, but by pushing the pause button, by taking time to choose your response to situations, you can be far more in control and far more likely to make appropriate decisions. From Play Nice In Your Sandbox
Play Nice is a short book about conflict resolution and negotiation. It covers two main topics with some sub-points on how to accomplish the two topics. First, you should probably avoid conflict and Price provides you with tools to avoid conflict. Second, conflict can be productive and Price provides you with some tools to get […]